Cartridge Pros.com did not honor warranty

Hayward, California 0 comments

Our business recently purchased postage meter ink cartridges from Cartridge Pros.com. The purchase was the result of clear verbiage on their web site indicating that all purchases are guaranteed.

They also indicate that a Return Authorization is required to return products. In an attempt to return these recently purchased ink cartridges, that have caused malfunctions in our postage meter, I have contacted Cartridge Pros to obtain a return authorization number. Each of my telephone calls to various "departments" has been sent to voice mail. I have left information for a return phone call which has gone unanswered.

I have also sent several polite requests via e-mail to which I have had no response. Their claims as an honorable business and my subsequent experience constitute false advertising as well as unethical business practice.

I would suggest not purchasing from this vendor.

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